Policies and Procedures
HOW TO ORDER | CREDIT APP | PRINT A PDF
Placing an order:
a) Minimum order is $200.
b) Quotations are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices have not changed.
c) Orders require 7-10 business days to process. Shipping may be longer during peak season.
a) We accept hard-copy Purchase Orders from schools and municipalities in the U.S.
b) To qualify for Net 30 terms, please complete and send in the Credit Application.
c) We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.
a) Unless you select your own shipper, we will choose the best shipper based on your order, destination and delivery time.
b) At the time you place the order, we will provide our best estimate for delivery times.
a) Defective products will be exchanged promptly.
b) Product damaged in transit: we will exchange products that were damaged in transit providing that we are made aware of the damage at the time of delivery. Important: Customer must note on bill of lading, in the presence of the driver, that product was received in a damaged condition. If possible, please take digital photos to provide visual proof of damage. Without a notation of damage we are unable to file a claim against the shipping carrier and may be unable to provide replacement.
c) We accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment (i.e. if you paid by credit card, we will issue a credit card refund, etc.). We cannot accept returns of used product. Customer must carefully repack materials in a manner suitable for return shipment without damage. Customer is responsible for any damage incurred during return shipment.
d) We are not able to accept returns on custom orders.
We reserve the right to charge a cancellation fee of the greater of $200 or 1% of the invoice price for any canceled order prior to shipment. Orders canceled after shipment are subject to our Return Policy.
We provide a 2 or 3-year warranty on all products. See Warranty section for complete warranty information.
It may be possible to pick up your order directly from one of our warehouses. All pickups must be arranged at least one week in advance of pickup date and customers that pick up their order in person will be required to pay appropriate sales tax.