| a. |
Minimum order is $200. |
| b. |
Quotations are valid for up to 30 days.
If quotes are 31 days or older, please call to ensure
that prices have not changed. |
| c. |
Orders require 7-10 business days to process.
Shipping may be longer during peak season. |
| ORDER PAYMENT
|
| a. |
We accept hard-copy Purchase Orders from
schools and municipalities in the U.S. |
| b. |
To qualify for Net 30 terms, please complete
and send in the Credit
Application. |
| c. |
Orders require 7-10 business days to process.
Shipping may be longer during peak season. |
| SHIPPING |
| a. |
Unless you select your own
shipper, we will choose the best shipper based on your
order, destination and delivery time. |
| b. |
At the time you place the order,
we will provide our best estimate for delivery times.
|
| RETURN POLICY
|
| a. |
Defective products will be exchanged promptly. |
| b. |
Product damaged in transit: we will exchange
products that were damaged in transit providing that we
are made aware of the damage at the time of delivery.
Important: Customer must note on bill of lading, in the
presence of the driver, that product was received in a
damaged condition. If possible, please take digital photos
to provide visual proof of damage. Without a notation
of damage we are unable to file a claim against the shipping
carrier and may be unable to provide replacement. |
| c. |
We accept returns of unused and undamaged
non-defective product within 10 business days. There is
a minimum 15% restocking fee and the customer is responsible
for all round-trip freight charges. After product has
been inspected and the return has been approved, we will
issue a refund in the same form that we received payment
(i.e. if you paid by credit card, we will issue a credit
card refund, etc.). We cannot accept returns of used product.
Customer must carefully repack materials in a manner suitable
for return shipment without damage. Customer is responsible
for any damage incurred during return shipment. |
| d. |
We are not able to accept returns on custom
orders. |
| CANCELLATION POLICY |
| a. |
We reserve the right to charge a cancellation
fee of the greater of $200 or 1% of the invoice price
for any canceled order prior to shipment. Orders canceled
after shipment are subject to our Return Policy. |
| WARRANTY |
| a. |
We provide a 2 or 3-year warranty on all
products. See Warranty section
for complete warranty information. |
| PICK-UPS |
| a. |
It is possible to pickup product directly
from our Bronx, NY warehouse. All pickups must be arranged
at least one week in advance of pickup date. Please note:
customers that pickup in their own vehicle (vs. common
carrier) are required to pay New York State sales tax.
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